Step 1: Login to the URL https://admin-lax.convoso.com/login using your Admin Credentials.
Step 2: From the Dashboard, click on (A) “Account” and select (B) “Reason Codes” from the drop down.
Step 3: In “Reason Codes” section, click on (C) “Add Code”.
Step 4: Configure the following
- (D) Name – type the name of the new code
- (E) Description – type the description of the new code
- (F) Type – select if this is a Not Ready Status or Log Out Status
- (G) Billable – select if this is a Billable status or not.
Step 5: Click on (H) “Create”
Step 6: New reason code will appear in the list