The system has the option to dial an alternative contact number if the main phone number is unreachable. This page will walk you through the steps to configure the settings. Please Note: In order for this function to work, the lead list MUST be uploaded with the fields Home Phone, Work Phone and Cell Phone mapped. These fields are what the dialer will use to perform alternative number dialing. If your lead list was uploaded with the fields mapped, please follow the steps below to set the Alternate Number Dialing in the specific campaign that you want.
From the Admin Dashboard go to Call Center and select Campaigns
Click on the name of the campaign or go to the action gear wheel and select Settings.
Under Campaign Settings. Click on Dispositions tab and scroll down to Call Alternative Numbers based on these Dispositions.
In this section you can configure the system to call additional numbers, if the lead was uploaded with multiple numbers.
Note: This feature won’t work in the "Preview Dial" or "Preview & Inbound" modes.
- Click on the drop down menu and select which Alternative Number you want the system to dial as the alternative number.
After selecting the Alternative numbers that will be dialed, select the disposition that will trigger the system to dial the selected Alternative Numbers. Move the desired dispositions from the Do NOT call leads to the Call Leads box by using the arrows in between.
After configuring the settings, scroll down click on Apply changes in the bottom right corner.