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CCID Automated Remediation

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Julianne Skinner
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Overview

Our current ClearCallerID product provides you with real-time data on the flagged status of their phone numbers.

This new Automated Remediation Management (ARM) helps reduce the number of flagged phone numbers. The CCID ARM will now provide a method to help reduce the number of flagged numbers and reduce the number of tasks needed to ensure Campaigns are using clean numbers.

 

Contents

 

Enable CCID Remediation

1.)  From the Admin Dashboard, click the Account main menu.

2.) Click the Global Settings menu option.

The Global Settings page will open.

ARM 7.png

3.) Scroll down to the Enable CCID Remediation field

  • The options to choose from are percentage based.
  • The percentage chosen will set the maximum % of phone numbers that will be rested.
    • This percentage will be applied per ACID List.

ARM 6.png

 When CCID Remediation is turned on, at whatever percentage is chosen, Convoso will set flagged numbers to Resting.

  • When Resting, ACID List will not use the number to make any phone calls. The number will remain in the ACID List, and when cleaned, the status will change from Resting to Active.

 

Inbound Numbers Page

CID Status will show per DID whether the phone number is ACTIVE or RESTING.

  • Active will show in green.
  • Resting will show in red.

ARM1.png

  • How often does the resting refresh?
    At the end of the day, 11 pm  PST, it will check all newly updated numbers, whether clean or flagged, and will set it to the proper state: Active when cleaned, Resting when flagged.

Manage ACID List Page

Resting DIDs will show the number of DIDs that are resting within each ACID List.

This number should reflect the max % of number set in the Enable CCID Remediation setting in Global Settings.

ARM 2.png

 

ACID List Page

CID Status will show per DID whether the phone number is ACTIVE or RESTING.

Active will show in green, Resting will show in red.

ARM 3.png

  • How do I know if the Resting state is actually working?
    Within the day, you are able to view the ACID List, find a resting number, and check the Calls Today column.

    • It will show 0 (zero) calls today, as it is considered resting.

Area Code Coverage Report

Area Code Coverage Report now shows two new columns: DID Count (Active) and DID Count (Resting).

  • For every Area Code, it will show, how many DIDs are actively being used and how many are being Rested.

  • The DID Needed and DID Overage columns will take into account the DID Count.

ARM 4.png

 

 

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