This will guide you on how to activate inbound calls to a Preview Dial method campaign.

From the Admin dashboard, click on Call Center and select Campaigns.

Look for the campaign and click on the Action button and select Settings.

Click on the Outbound Settings tab and on Dial Method select the Preview & Inbound option.

Click on Apply button to save changes.

Once the Dial Method is set to Preview & Inbound, you need to configure all the Queue assigned in this campaign.

Click on Call Center and select Call Center Queues.

Look for the Queue, click on the action button, and select Settings.

In the Queue Settings, click on Call Routing Tab and set Auto Connect in "Preview & Inbound Campaigns" to Yes.

For arriving inbound calls, set "Auto Answer Calls from Inbound Numbers" to Yes to automatically answer the inbound call.

Click on Apply Changes at the bottom to save the settings.