Here we will discuss how to set the caller ID for an agent when making a manual call. You have two options:
- Use the campaign or list setting
- Use the agent's extension
From the Admin Dashboard, click on Account tab and then, click on Users.
In Show Users Section, click on the user email address or Action Button, then select Settings in the drop down menu.
Click on Agent Interface Option tab
In Agent ACL, select Custom then click on Create Profile
Scroll down to Manual Caller ID and select from the following options
After setting the Manual Caller ID, create a custom profile name and then click on "Save" and then "Apply" at the bottom of the page.