In This Article:
How to listen to voicemail messages in a User Account from the Agent Dashboard.
1.) On the Agent Dashboard, click the User Email Address in the top right.
2.) Click the Voicemail option in the drop-down menu.
The Manage Voicemail screen will open.
3.) Click the Play icon button next to the message you want to hear to listen to the voicemail message. As shown below.
