Agent hotkeys can be used to quickly disposition calls by pressing a key or combination of keys set by the admin.

This FAQ will guide you in using the agent hotkeys.

Note: Your admin can set your campaign’s hotkey settings on or off, for that reason this feature may or may not be available for you to use.

While on the call, on your keyboard press "ALT" and the corresponding letter of the hotkeys.

For example our admin set the letter A as the hot key for Answering Machine. The agent should press the ALT key + Letter A.