Agent hotkeys can be used to quickly disposition calls by pressing a key or combination of keys set by the admin.
This FAQ will guide you in using the agent hotkeys.
Note: Your admin can set your campaign’s hotkey settings on or off, for that reason this feature may or may not be available for you to use.
- While on the call, on your keyboard press "ALT" and the corresponding letter of the hotkeys.
- For example our admin set letter A as the hot key for "Answering Machine", agent should press "ALT" key + Letter A.