Step 1. Login to the URL https://agent-lax.convoso.comusing your Agent credentials.
Step 2. Choose a valid Campaign and Availability to complete the agent login process.
(If you want to be safe select a campaign and use the Not Ready availability status)
Step 3: If an agent needs to switch campaigns, make sure status is first set to a "Not Ready Status"
Step 4: Click on the (A) "Email" and select (B) "Profile"
Step 5: Edit the following if needed
- First Name
- Last Name