This FAQ will guide you on How to update the lead information but first we need to search for the lead you need to update.
Click on the Folder Icon found in the upper left side of the agent interface, this will open the CRM.
To search for a lead using its phone number, type the lead’s phone number in the Search field and press enter, the Search results will show below the search field.
Click on the Lead that you would like to modify or update, this will open the Lead info sheet. You may now update the lead information.
Once done updating the lead info, please click the Apply Changes at the bottom of the lead info sheet to save the changes you made.