This FAQ will guide you on how to make a manual call to a lead that is not yet in the system.
To call a lead that is not yet in the system, first you have to create a lead profile for it.
1 - Click on the [A] Folder Icon found in the upper left side of the agent interface, this will open the [B] CRM.
2 - Click on [A] Create Lead button to open a [B] new lead info sheet.
3 - Fill in New Lead sheet with the necessary information and click on the Create Lead button in the bottom right of the page.
NOTE: All highlighted boxes are mandatory fields.
4 - You may now call the Lead by clicking on the Phone Icon beside its phone number.