This FAQ will guide you on how to transfer or play an accouncement
While on a call, click Transfer button to open the Transfer Conference Functions window.
In Transfer Conference Functions click on PBX Destinations tab. Please click on the drop down option on the right, and select Announcements. This will display all available announcements that your admin has setup.
To play the announcement while you and the lead are on the line, please click on the Call button.
To confirm that you’ve successfully played the announcement, you will see the announcement name displayed in the Live Transfer list found in the upper right side of the Transfer Conference Functions window.
To transfer the call to the announcement and hang up the call right away, you may use the Blind Transfer button.