How to transfer a call to a queue

This FAQ will guide you on how to transfer a lead to a queue.

1 - In a call, you will see different [A] Call buttons in the upper right part of the agent interface page.

2 - Please press the [A] Transfer button to open the Transfer Conference Functions window.

3 - This is the Transfer Conference Functions window. In the [A] Queues tab you will see all available queues. You will also see the number of [B] available agents in the queue.

4 - To turn on continue recording, please put a check on the [A] continue recording option before transferring the call.

5 - Click the [A] Arrow button in the far right end row of the queue to transfer the call to it. The call will hang-up as soon as you click the arrow button to transfer the call to the queue.

6 - After successfully transferring the call to a queue, the call will end and the Disposition window will appear. You may now select a [A] status for the call and click the [B] Save changes button in the bottom right to submit it.