Step 1. Login to the URL https://agent-lax.convoso.com using your Agent credentials.
Step 2. Choose a valid Campaign and Availability to complete the agent login process.
(If you want to be safe select a campaign and use the Not Ready availability status)
Step 3: Click on the (A) "Folder Icon" and click on the (B) "Callbacks Tab"
Step 3: You can search callbacks by Lead ID or by Phone number. Type it in the (C) "Search Field" then press enter
Step 4: Results will be listed. Click on the (D) result and the page will show leads information. (E)