This article will show you how to assign Queues from the Agent Page. Queues are used to route inbound and transfer calls.
Click on your User Email Address in the top right corner of the page and click on Queues. If you see a 0, it means that the agent has not been assigned to any queues yet.
A pop up window will appear and you can configure the following settings:
- Select the Queues the agent will have access to.
- Decide if agent will do:
- Blended Calls – Agent will receive both outbound and inbound calls.
- Inbound Only – Agent will only receive Inbound Calls
Click on Apply button to save your changes.
Make sure that agent is assigned to the Queue(s) by going back to the email address and confirming that the number has changed next to Queues.