From the Admin Dashboard, click on "Account" and then, click on "Users".
In Show Users Section, click on the "Action Button”, then select ”Settings” in the drop down.
Click on ”Agent Interface Option” tab
In Agent ACL, select "Custom" then click on "Create Profile"
Scroll down to Manual Caller ID and select from the following options
- Use Campaign or List Defaults - follow the caller ID settings of the campaign or the list
- Use Agent Extension - system will use the caller ID indicated in the Extension settings of the user
In this example, if agent will do a manual call, the system will show 8188606733 as the caller ID
See FAQ How to setup voice mail box