Step 1: From the Dashboard, click on (A) Account and then, click on (B) "Users".
Step 2: In Show Users Section, click on the (A)”Action Button”, then select (B) ”Settings” in the drop down.
Step 3: Click on (A)”Agent Interface Option” tab
Step 4: In Agent ACL, select (A) "Custom" then click on (B) "Create Profile"
Step 5: Scroll down to Manual Caller ID and select from the following options
- Use Campaign or List Defaults - follow the caller ID settings of the campaign or the list
- Use Agent Extension - system will use the caller ID indicated in the Extension settings of the user
In this example, if agent will do a manual call, the system will show 8188606733 as the caller ID
See FAQ How to setup voice mail box