Remote Users are used as substitute for actual users. These Remote Users will be a placeholder for actual agents and make sure the dialer calls out by using the campaign settings.

After creating a Remote User, you will need to assign it to a campaign to use it. This article will show you how to do that.

From the Admin dashboard click on Account and then Users.

Under Show Users, click on Remote Users tab. Then click on the Action button and select Settings.

Go to the Credentials tab and look for Remote Campaigns. This is where you select the campaign to assign the Remote User.

Note: RVM (Ringless Voicemail Campaign) and SMS Campaign should not be in the option since those type of campaigns have built in Remote Users

For Conversational AI, only one Remote user can be assigned to it. 

Once done, click on Apply Changes.