How to do "Empty Cache and Hard Reload" on Chrome

How to do "Empty Cache and Hard Reload" on Chrome

Doing a clear cache and hard reload on your user's Chrome browser is a good step after encountering odd issues with the system. Before getting your agents to log back in to the Agent Page again, please do the following steps below:

1. In your Chrome browser, go to the Agent Login page at http://agent.convoso.com, open Chrome's console by pressing the F12 button on your keyboard

2. Right click on the Reload button on the left side the web address box and press Empty Cache and Hard Reload option
3. Close and re-open Chrome browser, log back in and try again