If you are having an issue with the dialer that is not due to a Local Network/Computer issue, please follow the steps below.

When you are logged in to the Agent Dialer, you will need to right-click anywhere on the page and click on Inspect.  Or you can simply tap the F12 button on your keyboard.

Once you have that window up, click on the following sections to bring up the same information as the screenshots below.

First, go to the Console tab and check the Preserve log.

1. Network
2. Check Preserve Log
3. conf-check
4. Preview
5. Channels

You will need to send a screenshot like this one below to help@convoso.com with what the problem is and what steps caused it to fail. Please title the subject with the issue and "Inspect Element" included.

Please note:  Errors within inspect element will typically display in bold red and show that it is an error.