How to setup Agent Caller ID

Note: Agent Caller ID will only work with PREVIEW and MANUAL calls.

Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.

Step 2: From the Dashboard, click on (A) “Account” and select (B) “Extensions/Voicemails” from the drop down.

Step 3: In the Extensions section, click on (C) "Action Button" then select (D) “Edit” from the drop down.

Step 4: In (E) "Outbound Caller ID Phone" type the caller ID for the agent.

Step 5: Scroll down and click on "Apply Changes" to save the settings.