By default, the system will use the campaign caller id. If you would like your agents to display a different phone number when making a manual call, we can do that.
Note: In order for the system to know which Caller to follow when an Agent makes a manual call, you also need to change the Manual Caller ID setting within your Agent's ACL. Please click here on how to configure your Agent's ACL for Manual Caller ID.
From the Dashboard, click on Account and select Extensions/Voicemails from the drop down.
In the Extensions section, click on Action Button then select Edit from the drop down.
In Outbound Caller ID Phone type the caller ID for the agent.
Scroll down and click on Apply Changes to save the settings.
Once the settings have been saved, the agent must log out and back in.