Note: Agent Caller ID will only work with PREVIEW mode and MANUALLY dialed calls.
- From the Dashboard, click on Account and select Extensions/Voicemails from the drop down.
- In the Extensions section, click on Action Button then select Edit from the drop down.
- In Outbound Caller ID Phone type the caller ID for the agent.
- Scroll down and click on Apply Changes to save the settings.
Once the settings have been saved, the agent must log out and back in.