Note: Agent Caller ID will only work with PREVIEW and MANUAL calls.
- From the Dashboard, click on “Account” and select “Extensions/Voicemails” from the drop down.
- In the Extensions section, click on "Action Button" then select “Edit” from the drop down.
- In "Outbound Caller ID Phone" type the caller ID for the agent.
- Scroll down and click on "Apply Changes" to save the settings.