An agent productivity report will show you how your agents spent their time for the day with an emphasis on Billable time vs. not Billable time.  Many Clients use the system as a time clock and this report can help you do that.  

From the Dashboard, click on Reports and select Custom Reports from the drop down.

Click on Common Reports and select Agent Productivity from the Dropdown Options.

To run a report based on a specific Time range,

• Click on Date Range Button
• Select the preferred Time Range
• Click on Apply

To Add Additional Filters based on Admin’s preference

• Click on Filters
• Add the preferred Filters
• Click on Apply
  
  

Click on the Break Down Tab to select the following options on how the results will be shown.

Report Grouping

• Date
• User

Report Sub-Grouping

• Date
• Reason Code

The Results will be listed down below.