From time to time you may wish to assign an inbound call to a specific user or if (heaven forbid!!!!) a call gets "stuck", you can assign that call manually.
From the Dashboard, click on Reports and select Call Monitor from the drop-down.
In Call Monitor Section, click on Inbound Active Calls.
Under Assign to Agent Tab, Select the Agent that will receive the inbound call.
If the call is assigned to the agent, this message will appear.
If assigning the lead fails, this message will appear.