Lead hears disconnected recording when calling client's DID
Scenario: Lead tries to callback client through client's DID/Inbound number but lead hears a message that the number is disconnected.
When working or troubleshooting issues with DIDs check the INBOUND Trunk status to make sure that the inbound capability of the account is active.
Check the status by going to the INBOUND Trunk through JOC > Account Settings > Providers tab. Check the INBOUND type and status should show as CONNECTED
Also check if client's INBOUND Trunk is set to unlimited or not. If not, make sure it has enough balance to process calls.