Here we will discuss how to create a workflow in relation to Queues.
Once a call goes into a queue, we can set the system to execute actions if the conditions that we set are met.
You may also want to check this link: How to Add Adaptors
Click on Apply Changes
Scroll down to Trigger Events and click on Add Event button.
For more information regarding Events, click here.
Scroll down to Trigger Actions and click on Add Action button.
For more information regarding Actions, click here.
Click on Apply Change to save the settings for this Workflow Automation.