Auto logout is a campaign feature where the Admin can set the system to automatically log an agent out after a set amount of idle time based on its state (Disposition, Dead Call or Pause settings). This can be especially helpful if you are using the Convoso system as a time clock.  Automatically logging your agents out of the system will keep them from falsifying information. 

Here's how to configure the Auto Logout feature.

From the Dashboard, click on Call Center and select Campaigns from the drop down. 

In Show Campaigns Section, click on the Action Button, then select Settings in the drop down.

Click on the Auto Logout Tab.

There are three Idle Scenarios where we can Auto Logout Agents.

• Idle Disposition Settings
• Idle Dead Call Settings
• Idle Pause Settings

Idle Disposition Settings - Automatically logs out agents when they stay Idle in the Disposition Window.

• Active: Activates/ Deactivate Idle Disposition Settings
• Seconds: Number of seconds the agents allowed to select disposition. After that, they will be logout.
• Lead Status: This will become the status of the lead after the system logs out the agent.
• Reason Code: This will become the Reason Code of the agent right after he got logged out.
• Output Message: This pop up message will be displayed to the agent page before logging out the agent

 Idle Dead Call Settings - Automatically logs out agents when they stay idle right after the call.

• Active: Activates/ Deactivate Idle Dead Call Settings
• Seconds: Number of seconds the agents allowed to be in Dead Call. After that, they will be logout.
• Lead Status: This will become the status of the lead after the system logs out the agent.
• Reason Code: This will become the Reason Code of the agent right after he got logged out.
• Output Message: This pop up message will be displayed to the agent page before logging out the agent

Idle Pause Settings - Automatically logs out agents stay on Not Ready status beyond the given time.

• Active: Activates/ Deactivate Idle Pause Settings
• Seconds: Number of seconds the agents allowed to be in Not Available Status. After that, they will be logout.
• Reason Code: This will become the Reason Code of the agent right after he got logged out.
• Output Message: This pop up message will be displayed to the agent page before logging out the agent
• Pause Code: Select your Pause Code and click Add. Each Pause Time have their own individual idle seconds

Click on Apply Changes.

Please Note:  For these changes to take effect, please have the agent(s) log out and back in.