By default, the account will have Not Ready and Logout reason codes for your agent. If you prefer to have your own reason codes, you can turn these off by using the steps below.
From the Dashboard, click on Account and select Global Settings from the drop-down menu.
In Global Settings, scroll down to Remove default NOT READY and LOGOUT Statuses:
Default Option is OFF
These are the options agents will see on their page.
Remove Not Ready