Assigning Inbound Calls Directly to the Softphone without logging in to Agent Page

Part 1: Setup User using External phone.

See FAQ How To use External Phone for Agents

Make sure to take note of the Agent Extension

Part 2: Inbound Numbers Settings

Step 1:  From the Dashboard, click on (A) “Account” and select (B) “Inbound Numbers” from the drop down.

Step 2: Click on (C) “Account” and select “Edit" from the drop down.

Step 3: In "Route Call To" field, select (D) "Extensions" and select the extension of the user configured (E)Step 4: Click on (F) "Apply" to save the settings

Part 3: PBX Extension Settings

Step 1. From the Dashboard, click on (A) “Phone System” and select (B) "Extensions" 

Step 2.  Under Show Extension, select the Extension that you want to edit then (C) click on the drop down arrow under action and (D) click on “Edit”.

Step 3: Type the (E) "Outbound Caller ID Name"

Step 4: Type the (F) Inbound Number assigned to this Extension

Step 5: Scroll down and select "Apply" to save changes 

Step 6: A notification window will appear

Part 4: Reload PBX

Step 1: Click on (A) “Phone System” and select (B) "Reload PBX"

Step 2: Click on (C) "Reload"