If one of the admins is not seeing the Call Center Queues its possible that there are no Queues assigned to them. Below are the instructions on how to assign Call Center Queues to Admins.
Login to the URL https://admin.convoso.com/login using your Admin Credentials.
From the Dashboard, click on Account and select Users from the drop down.
Under Show Users, click Action button and select Settings from the drop down
Click on Data Access Tab and scroll down to Admin Queue Access Level
In Admin Queue Access Level
- Select the Queues from Cannot Access queues box and select the directional button
- Make sure that the Queues you wanted to include are in Can Access Queues
- If you want to move ALL Queues, click on ASSIGN ALL button
- If you would like to grant access to All Queues, even those that have not been created yet, put a check in the No Restrictions box. This will grant blanket access to all queues. Please note: If a check mark has been placed in the No Restrictions box and you go to Call Center and then Queues, the admin will no longer be selectable to be placed in a queue on the users tab.
Click on Apply Changes to save the settings.