Login to the URL https://agent.convoso.com using your Agent credentials.
Choose a valid Campaign and Availability to complete the agent login process.
(If you want to be safe select a campaign and use the Not Ready availability status)
Click on the "Folder Icon" and click on the "Callbacks Tab"
You can search callbacks by Lead ID or by Phone number. Type it in the "Search Field" then press enter
Results will be listed. Click on the result and the page will show the lead information.