Reporting and Analytics are a big part of your business, and we at Convoso understand.
Your TalkNow solution offers a total 10 predefined report types with extreme customization options. You can customize your data ranges, add content filters, and change the way the reports display your data from the report type you are utilizing.
Enjoy a Quick Reporting Overview to Learn More
Various Predefined Report Types You Have Access To:
Agent Performance: Breaks down the agent statistics including Talk, Wait, Pause, Wrap-up and Total Times and Percentages for your selected filters.
Agent Success: View similar statistics at the Agent Performance level with the inclusion of Success Status counts.
Agent Productivity: Allows the admin to view the login times, overall times, and individual status times of the agents.
Agent Calls: Breakdown of individual agent calls by type and overall calling durations in minutes and percentages.
Agent Call Time: Raw agent call times and call data showing the breakdown of the individual parts of a call.
Agent Campaign: Information of Agent activity broken down by campaign.
Campaign Report: Overall call and system status activity per campaign.
List Report: Monitor the overall effectiveness of individual lists. Shows call types, metrics, and percentages.
Contact Report: Identify the metrics from ONLY connected calls. Meaning agents were connected to live contacts.