Log In to the URL https://admin.convoso.com/loginusing your Admin credentials.
From the Dashboard, click on "Reports" and select "Call Logs" from the drop down.
- Select the Start/ End Date
- Filter by: "Queue" and select the Queue/s inbound calls came in
- Add another filter by clicking on "Add Filter"
- Filter by: "Status" and select "Call Abandoned in Queue"
- Click on "Search"
- The results will be listed below