The Status report is one of the most commonly used reports within the Convoso system.  This report will show you the dispositions of every call made, regardless of whether it was answered by an agent or not.  

From the Dashboard, click on Reports and select Custom Reports from the drop-down.

Click on Common Reports and select Status Report from the Dropdown Options.

To run a report based on a specific Time Range,

• Click on Date Range Button
• Select the preferred Time Range
• Click on Apply
  

To Add Additional Filters based on Admin’s preference

• Click on Filters
• Add the preferred Filters
• Click on  Apply
  

The Results will be listed down below.

 
To download the results to your computer, click on Export to CSV and save the file.

If you need to see more organized results, click on Filters and click on Break Down Tab.

Select how you would like to organize the results Horizontally and Vertically

Note: If a list or a campaign were deleted, you can still run a report but it will show the name of the list as "Deleted list (ID number)" and campaign as "Deleted campaign (ID number)".